Every effort is made to provide appointments that fit around you and to minimise your waiting time in the hospital.

Preparing for your appointment

Before your appointment, we ask you to get in touch with us if you have any special requirements so that we can best meet your needs. We will also need you to bring details of your personal medical information such as your GP’s contact details and any medications you are currently on.

If you are visiting us for tests or a consultation, please let us know as soon as possible if you need to cancel or change your appointment for any reason. Regrettably we do charge for missed private appointments if we do not know in advance.

To change your appointment, or to let us know of your requirements please email the team.

When you arrive at hospital

Your appointment letter or card should tell you where to go when you arrive – if for any reason you do not have this, please call central appointments who will guide you in the right direction.

As our hospitals are in central London where transport can be unpredictable, we suggest that patients leave plenty of time to get to their appointments as we cannot guarantee you will be seen if you are late – we like patients to arrive fashionably early.

When you get to your clinic or department, let the receptionist know you are waiting and they will make sure you know what happens next.

When you see the doctor

At your appointment, you will be seen by the consultant in charge of your care, or by another doctor who works in the consultant’s team.

Is it okay to ask lots of questions?

Absolutely! We want you to be involved in your health and to play an active part in decision making. We will always make time to listen and to explain anything you don’t understand, so please speak up if you have any queries or concerns. We know that some patients like to have a family member or friend with them and you are very welcome to bring someone along to support you and to help you remember what was said.

How to identify our staff

Our team all wear identity badges which should be visible at all times. Ask any member of staff to tell you their name and show you their badge, and they will be happy to do so. Staff such as nurses, healthcare support workers and domestics all wear uniforms. Doctors and consultants don’t have uniforms, but sometimes wear a white coat.


If your doctor or consultant feels that you need further treatment, they will explain the options open to you, and the potential costs involved. You are not committed at this stage, and should take your time to consider their advice.

Follow-up appointments

If you need to come back for follow-up care, an appointment will usually be made before you leave the clinic. If not, we’ll send you a letter to invite you back.